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For nearly three decades, Dell has been empowering countries, communities and customers alike with their high quality products and superb customer service. Partnering with top industry technology suppliers and development manufacturers, Dell leads the pack when it comes to industry trends, spurring innovation and delivering value to customers worldwide. With a wide range of the latest technology in PC solutions, data management and cloud solutions, Dell continues to keep customers at the forefront of technological developments.
In line with their slick, service-orientated approach towards providing innovative technology and customer service delivery, the Dell website is simple, sleek and user-friendly.They have categorised their products into four main menus:
- For Home
- For Small and Medium Business
- For Public Sector
- For Large Enterprise
The website allows consumers to directly target their specific computing needs, highlighting the promise of providing integrated solutions that extend from the device to the data centre and into the clouds.
The ‘For Home’ menu provides customers with all their computing needs within the home, such as laptops and desktops, electronics, accessories and printers, alienware, PC services, setup and security, technical support and drivers.
The same products, technologies and services are available for customers looking to establish or build on their business, with extra business-related services such as servers, storage and network management and software solutions for smaller businesses and efficient enterprise, blade servers and software and peripherals for larger enterprises. Dell also supplies specific field-related technology and services to the public sectors, including government and defence, schools and healthcare sectors, such as intelligent data management solutions, automated IT environments and private cloud solutions for data storage.
Shipping and Delivery
A variety of delivery options are available to customers and the estimated delivery is dependent on processing time, payment methods and delivery destination. Orders can be tracked on the website and will require a signature on delivery.
Technology at Your Fingertips
Getting the latest in technological innovations, whether it is for your home or for a large enterprise, is easy.
Returns and Refunds
Orders can be cancelled if the order has not yet been processed online or by calling customer services. Most Dell products can be returned within 30 days of the invoice date, subject to the terms of the return policy, however this is only applicable to the home and consumer customer and not the small/large business customer. Refunds are awarded within 30 days from the receipt of all merchandise and the credit will be made in the form of cheque or EFT.
Written by Parvati Singh
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